VueReal Inc. understands its obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
VueReal Inc. is committed to complying with both the Ontario Human Rights Code and the AODA.
VueReal Inc. is committed to excellence in serving all customers including people with disabilities.
Our accessible customer service policies are consistent with the principles of independence, dignity, integration, and equality of opportunity for people with disabilities.
Tools to improve the accessibility of information include:
People with disabilities may use their personal assistive devices when accessing our goods, services, and/or facilities.
In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure that the person with a disability can access our goods, services, and/or facilities.
We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods, services, and/or facilities.
We will communicate with people with disabilities in ways that take into account their disability. We will work with the person with a disability to determine what method of communication works for them. Types of communication include:
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.
When we cannot easily identify that an animal is a service animal, our staff may ask a person to provide documentation (e.g., template, letter, or form) from a regulated health professional that confirms that the person needs the service animal for reasons relating to their disability.
A regulated health professional is defined as a member of one of the following colleges:
We will allow a support person on our premises for a person with a disability who is accompanied by said support person.
In certain cases, VueReal Inc. might require a person with a disability to be accompanied by a support person for the health or safety reasons of:
Before making a decision, VueReal Inc. will:
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, VueReal Inc. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
This notice will be made publicly available within our website.
VueReal Inc. will provide accessible customer service training to:
Staff will be trained on accessible customer service within one month after being hired.
Training will include:
Staff will also be trained when changes are made to our accessible customer service policies.
VueReal Inc. is committed to improving accessibility for our clients with disabilities. We welcome feedback about the manner in which we provide service to persons with disabilities.
Feedback may be provided in person, at our local office, by telephone, in writing, or by delivering an electronic text by email, on diskette, or another format. Contact information is contained below.
Attn: HR Manager
440 Phillip Street - Unit 100 Waterloo, Ontario
All feedback will be reviewed. Feedback is tracked and analyzed to facilitate continuous improvement in the way we provide service to persons with disabilities.
If the feedback constitutes a complaint about the accessibility of service to persons with disabilities, an attempt will be made to resolve it immediately. If this cannot be achieved, the complaint will be responded to within ten business days using the same means of communication that was used to provide the feedback. All reasonable efforts will be made to resolve the complaint.
VueReal Inc. will notify the public that documents related to accessible customer service, are available upon request by posting a notice on our company website at www.vuereal.com
VueReal Inc. will provide this document in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.Types of accessible formats include:
Any policies of VueReal Inc. that do not respect and promote the principles of dignity, independence, integration, and equal opportunity for people with disabilities will be modified or removed.